Account
When you buy from us, an account is automatically created that you can use to log in the next time you shop. By accepting our terms and conditions, you agree that an account is created and that we store your customer data such as name, email, address and previous orders. Once you have logged in, you can receive specific offers and discounts on majstor.se, for example based on previous purchases.
Prices and payment
Sweden
Goods are listed with price inclusive. moms. The shopping cart shows the total price and shipping.
We apply a fixed unit price of €69 for agents, €79 for door-to-door delivery without receipt. From 699kr free of charge.
Finland
Goods are listed with price inclusive. moms. The shopping cart shows the total price and shipping.
We apply a fixed unit price of €124 to the door.
Denmark
Goods are listed with price inclusive. moms. The shopping cart shows the total price and shipping.
We apply a fixed unit price of €124 to the door.
Klarna Checkout
Klarna Checkout offers you different payment options. Klarna Checkout identifies you using the information you provide when shopping and, if necessary, information from other providers. The information you need to provide for identification may vary between different purchase occasions and customers.
After you have been identified, Klarna Checkout shows you the different payment options available to you. Invoice is the default payment option, but you can also normally change to payment by card, for example.
Personal data
When ordering, you enter your personal data and you agree that we store and use your data in our business to fulfill the contract with you. Under the Personal Data Act, you have the right to receive the information we have registered about you. If it is inaccurate, incomplete or irrelevant, you can request that the information be corrected or removed.
Freight supplier
We use Schenker and DHL, and deliver to your nearest agent.
We also offer delivery directly to your home during daytime hours.
If you are not at home, the carrier places the parcel in front of your door or under the roof/carport, for example if you live in a house. If you live in an apartment, you must enter the gate code and floor (in brackets in the address field at checkout). Liability is transferred to you when the carrier leaves the package.
Delivery time
Normally 3 – 5 working days.
Complaints and returns
Products that are not consumables are guaranteed for 1 year. The warranty does not cover wear and tear. You pay the return shipping costs yourself. For refunds, please indicate any postal giro, bank giro or bank account number.
Unopened package
If the Customer does not collect the package, MaxiPet is entitled to charge the Customer a fee of SEK 295 for work done and shipping costs.
Please note that undelivered packages are not covered by the right of withdrawal or free returns.
Right of withdrawal
You have a statutory right of withdrawal of 14 days from the date of receipt of the ordered goods. This notice must be given in clear and unambiguous terms within 14 days of receipt of the goods.
If you have exercised your right of withdrawal, we must pay you back the amount as soon as possible and at the latest within 30 days from the day we received the goods.
Returns are at your own expense unless the item is defective or incorrectly packaged.
Damage to packages
If you notice any damage to the package, you should immediately notify the shipping provider and file a claim. Do not collect a damaged package! If you do not discover the damage until you open the package, and the damage is of such a nature that it can be attributed to the handling of the freight provider, you should contact them and make a claim. If any dispute with the shipping provider cannot be resolved, contact us.